Terms & Conditions - when booking a room with Bali Hotel Bookings

Bali Hotel Bookings is a legal service and provided by Bali Trip International . Bali Hotel Bookings is fully responsible for the security of customer's identity and reservation data transferred by Internet.

Bali Hotel Bookings guarantees that you will have the quality of services from the hotels or resorts as stated in this service. The quality of services is fully depends on the prestige of hotel(s), villa(s) or resort(s) chosen and shall be fully responsible for its services to the customer.

ONLINE RESERVATION:

Online Hotels Reservation is a service that provides an available accommodation with availability to reserve it online. This service is legal including reservation and net rates from hotels or other tour operators. For Online Hotels Reservation, American Breakfast (ABF) or Continental Breakfast (CBF) and transfers are not included unless otherwise stated in the services. Actually in the most hotels are breakfast include. All hotel rates are per room per night, based on 1 or 2 people occupying the room. Some villas room could accommodate more that 2 people, please read carefully on room and bed configuration. All rates quoted in US $ and some in IDR are inclusive of 10 % Service Charge and 11% Government Tax.

All rooms and accommodation are subject to availability. All rates are subject to change without prior notice. After filling out the online reservation form you will get our information as soon as possible ( It will take one or two working days ) but usually we could work less than that. If the room at your selected hotel is not available at the time, our staff will notify you an alternative hotel with similar features will be suggested to you or alternatively your request will be put on waiting list. After the reservation confirmation informed, we require your credit card details as payment or as the reservation guarantee, deposit or as full payment for bookings depending of the reservation policy of the contractor.

Minimum length of stay is based on 1 (one) night.

Short notice of reservation will be handled according to room availability of the hotel. However, we shall normally require 14 (fourteen) days in advance.

RATES AND VALIDITY

Most of the  rates are quoted in US$ (United States Dollars) at current rates of exchange, and are valid from 01 April 2009 to 31 March 2010. (Note: some hotels have rate period until December 31, 2009). All rates are NET (includes tax & service charge otherwise stated on remark).  Please read carefully the conditions of the rates before making reservation.

PAYMENT

There are two payment system.

1. Advance payment or
2. Payment direct to hotel.

If the hotel(s) or villas management require the advance payment, it can be made by credit card, bank cheque in US Dollars, bank transfer or money order. If you wish to pay by bank cheque or money order, please make it in US Dollars payable to Bali Trip International .

CREDIT CARD

Payment can be made by credit cards that are accepted by our payment services provider. We accept VISA and MASTERCARD. Payments are therefore subject to the approval of such financial institution/payment services provider and we shall not be liable in any way if such financial institution/payment services provider refuses to accept or honor the credit card for any reason. Furthermore, we make no responsibility to any surcharges made by your credit card issuer and/or their partner banks. Please check with your credit card issuer if you have any questions regarding this.

A. ADVANCE PAYMENT PROCEDURE

The payment should be received  at least 14 Days prior arrival at Low Season or 25 Days at a Peak/High Season (even more, please read on the hotel's reservation conditions accordingly). All rates are quoted in US Dollars (USD).  The secure website  available for online transaction. So, no credit card copy nor any passport copy required.

For the billing of Credit Cards there is 3 % additional of bank fee as well and US $ 6 additional handling fee added in every transaction.

Any subsequent refunds will be based on the amount and currency actually received by Bali Trip International. Although you may "lose" 2% to 4% because of these transaction, payment by credit card gives you valuable safeguards: in the unlikely case that anything should go wrong and you have a justified claim, you can always request a refund through your credit card company. The fact that Bali Trip International's charges are processed by all major credit card companies demonstrates Bali Trip International's good track record. All credit card issuers would refuse to do business with Bali Trip International  if this would create any problems for them.
TRUST and SECURITY are the keys to success of an online shopping portal." Once these two are breached, our reputation will be severely damaged. Bali Trip International believe good customer relationship is more important than money, therefore we strive to achieve and maintain the highest level of customer satisfaction.

NOTE: We accept VISA  and MASTERCARD.

HOTEL VOUCHER

After the payment is received in full, a Voucher will be sent to you via e-mail (or by fax on request). This Voucher has to be presented in the Hotel during check-in procedure - please do not lose it.

B. PAYMENT DIRECT TO HOTEL ( One night deposit required )

If the payment is done upon your arrival/ departure at the selected hotel(s), a  voucher provided after one night deposit received via our secure website . Please keep the correspondent and show it upon check in, if required.

CHECK IN

Upon your check-in date, you shall present yourself personally, your voucher, your generated invoice, credit card and other necessary identification documents for the purposes of confirming your identity and reservation to the relevant personnel at the Hotels. The Hotels will require you to sign the generated invoice. The Hotels WILL NOT accept you to check-in if the name on identification document and credit card DO NOT match with the name on your generated invoice.

CHANGE OF BOOKING

There is additional  fee will be charged for any change of booking after a confirmation has been issued. Changes of bookings should be made within 14 days before arrival in Low Season or 30 days before arrival in High/Peak Season. Acceptance of any change is subject to availability of the accommodation booked.

CANCELLATION

Cancellation  charges are not levied by Bali Trip International and Bali Hotel Bookings. However, hotels, tour operators another contractors do charge cancellation fees depending on circumstances and certain no show or later notification. If charged these will be debited to you. Please read/ask the cancellation policy carefully to avoid inconveniences.

No refund and reduction will be made to any clients if:

• Unused portion of a tour or sightseeing program.
• Unused accommodation during the course of a tour.
• No Show.
• A booking should be only partly utilized/breakfast, meals and/or other added values are not taken
  transfers between airport and hotel and/or other services booked are not utilized.

LIABILITY

Bali Hotel Bookings  and Bali Trip International  acts as intermediary between the concerned hotels, resorts, tour operator, local travel agents, airlines, transports operators and local tourist offices providing the services.

Bali Hotel Bookings and Bali Trip International are therefore not responsible for any lost, injuries or damages sustained by the tourists.

Additional expenses incurred due to delay, accidents, natural and disaster, political actions and unrest must be borne by the customers.

Prices, services and conditions are based on those valid at the time of confirmation and are therefore subject to change without advance notice before or during the stay.

Bali Trip International will only impose charges for hotel room reservation(s). Other expenses incurred by the user is payable to the Hotel. For instance, the user is required to pay directly to the Hotel for any extras such as food and beverages consumed, room services, pay-per-view TV, mini bar expenditures, telephone charges etc.

***End of Terms & Conditions***